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January 20.2025

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Salesforce Unveils AI Innovations to Transform Retail Operations

Revolutionizing Retail: The Role of AI Innovations

The retail landscape is undergoing a significant transformation with the introduction of Salesforce's latest innovations, Agentforce for Retail and Retail Cloud with Modern POS. These AI-powered tools are designed to enhance productivity while personalizing the shopping experience, bridging the gap between physical and digital retail channels.

Streamlining Store Operations with AI

Agentforce for Retail is particularly noteworthy, offering pre-built AI agent skills tailored for various tasks, including order management and guided shopping. By automating complex tasks, retailers can free up employees to focus on more valuable interactions with customers, ensuring better service overall.

The Power of Unified Platforms

The Retail Cloud with Modern POS is set to further consolidate the retail experience, allowing for integrated online and offline shopping data. This unified approach enables store associates to manage inventory efficiently and develop detailed shopper profiles, showcasing personalized product recommendations instantly.

A Glimpse into the Future of Retail

Both innovations will roll out in 2025, aiming to tackle productivity barriers cited by 81% of retail executives in a recent Salesforce study. By effectively addressing inefficient processes, these tools promise to create a more streamlined shopping environment, revolutionizing how retailers operate in today's evolving marketplace.

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Salesforce Unveils AI Innovations to Transform Retail Operations

Revolutionizing Retail: The Role of AI Innovations

Streamlining Store Operations with AI

The Power of Unified Platforms

A Glimpse into the Future of Retail

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