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 Kozi Checks & Balances TaxTactics News 
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June 17.2025
2 Minutes Read

How Zoom's Virtual Agent 2.0 Revolutionizes Customer Service with Smart AI

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Revolutionizing Customer Service with AI

In a world where instant gratification is the norm, businesses are racing to revamp their customer service offerings. Zoom's latest innovation, the Virtual Agent 2.0, marks a notable shift away from traditional support models. This AI-driven platform elegantly handles a variety of customer interactions—from processing returns to scheduling appointments—without any human intervention. This isn't just a gimmick; it's a game-changer.

Understanding Agentic AI

The star of the show, as Zoom’s General Manager Chris Morrissey emphasizes, is the introduction of “agentic AI skills.” These advanced capabilities let the virtual assistant learn and adapt based on interactions, determining the most effective responses and actions. Imagine a support system that not only understands your request but also remembers your preferences for future engagements!

Benefits to Businesses

With the launch of Zoom Virtual Agent 2.0, companies benefit from enhanced customer interactions that can lead to lower operational costs and higher satisfaction rates. A recent survey by experts reveals that as many as 85% of customer support leaders are eager to adopt AI-driven solutions by 2025, highlighting the growing trend of automating customer support.

Why It Matters Now

The timing of this launch couldn’t be more critical. As customer expectations evolve, businesses are challenged to meet these demands efficiently. A powerful AI platform like Zoom’s can enhance customer experience while allowing employees to engage in more meaningful work, paving the way for deeper brand connections.

The Future of AI in Customer Engagement

Looking ahead, we can expect to see an even broader application of AI within customer service realms. More businesses are likely to follow Zoom’s lead, transforming routine interactions into exceptional experiences. This not only speaks to technological advancement but also to the emotional resonance brands can create with their customers.

As the integration of AI into customer service continues to gain traction, it is essential for companies to embrace these innovations. Stay ahead of the curve by exploring how platforms like Zoom’s Virtual Agent 2.0 can benefit your business today!

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08.01.2025

Unlocking Small Town Potential: What Business Does Every Community Need?

Update The Heart of Small Towns: Essential Businesses for Thriving Communities Small towns carry a wealth of charm, with their cozy neighborhoods and friendly faces. However, they also often lack essential services that directly impact the quality of life for their residents. Identifying the right businesses to fill these gaps can be crucial for fostering a vibrant community. A grocery store, café, health center, and more can not only provide jobs but also a central space for social interaction, weaving together the fabric of community life. Key Businesses Every Small Town Should Consider So, what types of businesses should every small town welcome to fuel their economic engine? Here are a few game-changing options: Grocery Store: A well-stocked grocery store is essential for residents, offering fresh produce and everyday essentials while keeping local dollars circulating within the community. Café or Coffee Shop: These serve as the social heart of a town, hosting events and providing a space for residents to gather, work, or unwind. Health and Wellness Center: Access to healthcare is a vital need. Clinics and fitness facilities not only improve wellness but also ensure the community thrives. Restaurant or Diner: A local eatery serves as a place for social gatherings and can showcase regional cuisine, supporting local farmers and producers. Specialty Retail Shops: Unique businesses such as bookstores or craft stores can attract diverse customers and contribute to the town's unique character. Service-Based Businesses: Services, including plumbing and automotive repair, are always in demand and provide jobs while fortifying local infrastructure. Economic Impact: Creating Jobs and Enhancing Local Growth Local businesses serve as vital job creators in small communities, contributing to overall economic stability. By ensuring that a greater portion of consumer spending takes place within the town, communities can witness more robust growth. The benefits are multi-faceted—local businesses can influence everything from lowering unemployment rates to increasing the town's tax base, which can lead to improved public services and infrastructure. Community Connection and Social Fabric Businesses foster a sense of belonging in small towns by creating spaces where people can connect. They act as gathering points, enriching community interactions and enhancing overall wellbeing. Whether it’s through hosting community events or promoting local artisans, these businesses can amplify the community’s voice while strengthening relationships between residents. Market Research: A Critical Step for Success Before embarking on establishing a new business, conducting thorough market research is essential. Understanding what the community truly lacks is pivotal. Are there enough health services? What about dining options? Engaging with locals to gather insights can shine a light on the gaps waiting to be filled. Fostering Entrepreneurial Spirit: Support for Local Initiatives Aiding local entrepreneurs is vital for the flourishing of small businesses. Resources like grants, crowdfunding avenues, and community engagement activities can drastically enhance success rates. By providing tools and support, towns can cultivate a thriving entrepreneurial spirit that drives sustained growth. Building Collaborative Partnerships Local businesses teaming up can yield impressive results. Partnerships between different businesses can enhance their offerings, attract more customers, and reinforce community ties. For instance, a local gym may partner with a health cafe to promote fitness and nutrition, benefitting both enterprises while serving the community's needs. Conclusion: Nurturing the Future of Small Towns As small towns navigate the complexities of maintaining their charm and economic viability, the importance of essential businesses cannot be overstated. The correct mix of grocery stores, cafes, health centers, and specialty shops can transform the community's landscape, creating jobs and deepening social connections. Now is the time to reflect on what businesses your town needs. Together, let’s aspire to create communities that not only survive but thrive.

07.31.2025

Unlocking Productivity: Why Small Businesses Need Lenovo’s AI PCs Now

Update Lenovo’s AI PCs: A Game Changer for Small BusinessesIn a world where technology continually reshapes the business landscape, Lenovo is taking bold steps to empower small business owners with its innovative range of AI-capable PCs. With a projected 70% of global PC shipments expected to be AI-driven by 2028, this shift represents a pivotal moment for small businesses which rely on efficiently modernizing their capabilities. Blaire Howe, Senior Business Development Program Manager at Lenovo, emphasizes the urgency for businesses to adopt AI, stating, "Knowing what a huge opportunity this represents for our customers, we wanted to make adoption as seamless, efficient, and beneficial as possible." The message is clear: embracing AI technology isn’t an option; it’s a necessity for those who wish to stand out in an increasingly competitive market.The Lenovo Powers Lenovo (LPL) Program: Testing the FutureLenovo's proactive approach is evident through its “Lenovo Powers Lenovo” (LPL) program, where Lenovo employees are the first to trial the advanced ThinkPad T14s Gen 6, equipped with Qualcomm’s Snapdragon X Elite processor. This special focus on AI workloads showcases Lenovo’s commitment to demonstrating the real-life impact of AI on productivity.In a two-month pilot phase, employees actively reported a 72% success rate in using the ThinkPad T14s for an entire workday without needing a recharge. Such findings highlight a concerning aspect of traditional laptops—poor battery life—alongside potential solutions that AI PCs can provide.Sustainability Meets InnovationDiving deeper, the benefits extend beyond productivity as the ThinkPad T14s is constructed from up to 90% recycled materials, aligning with the growing emphasis on sustainability within the small business sector. As consumers increasingly prefer eco-friendly practices, small business owners are in a unique position to advocate for technological advancements that also protect the environment.Pilot Program Results and ImplicationsThe feedback from the LPL pilot was overwhelmingly positive, with scores for performance, noise, and cooling mechanisms significantly higher than typical laptops. These traits make the ThinkPad T14s an appealing choice for small businesses, where reliability is key. Howe reinforces this by noting the need for tools that truly deliver on their promises to help employees thrive during the workday.Preparing for a Technological TransitionAs appealing as these advancements are, small business owners must not overlook the challenges that come alongside them. Transitioning to AI technology can require significant training and a cultural shift among employees. It’s vital that companies invest in training to ensure their teams can effectively use these new tools and capitalize on the benefits of enhanced productivity.Looking Ahead: The Future of AI in Business Lenovo’s commitment to evolving and enhancing AI functionalities according to customer feedback is a testament to its innovative spirit. As the landscape of business continues to adapt, staying informed on technological advancements such as Lenovo’s AI PCs will be invaluable for companies eager to remain competitive.In conclusion, leveraging AI technology isn't merely a trend; it's a strategic move that could define the future success of small businesses. Are you ready to embrace the future of productivity with Lenovo's AI-capable PCs?

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