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 Kozi Checks & Balances TaxTactics News 
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March 25.2025
3 Minutes Read

Unlock Your Business Potential: L.O.C.A.L. Small Business Grants Relaunch

Logo for Small Business Trends on a white background.

Empowering Long Island Startups: The Relaunch of L.O.C.A.L. Grants

When opportunity knocks, small businesses across Long Island are ready to answer, thanks to the relaunch of the L.O.C.A.L. (Lifting Our Community Businesses Across Long Island) Small Business Grants. This initiative, led by Optimum Business in collaboration with the LIA Foundation, aims to provide crucial support to small businesses in Nassau and Suffolk Counties. With a total grant pool of $250,000 already awarded, this year’s program promises to continue this momentum and aid in revitalizing the local economy.

What’s New: Increased Support for Diverse Entrepreneurs

This year, the program will award not only $5,000 grants to 40 small businesses but also two grand prize grants of $25,000—one for each county. The strategic partnership with the Long Island Hispanic Chamber of Commerce and the Long Island African American Chamber of Commerce underscores a commitment to diverse entrepreneurship, forging new pathways for success.

Matt Cohen, President & CEO of the Long Island Association, emphasizes that supporting small businesses fuels economic vibrancy, ultimately enhancing the quality of life in the region. The L.O.C.A.L. grants are more than financial support; they represent community investment and economic empowerment.

The Critical Role of Small Businesses in Economic Recovery

As the nation grapples with the long-term effects of the COVID-19 pandemic, the L.O.C.A.L. program becomes even more critical. With many small businesses, particularly those owned by Hispanic entrepreneurs still struggling, these grants serve not only as a financial lifeline but also as a symbol of hope for recovery and growth.

Through the experiences of leaders like Luis Vazquez from the Long Island Hispanic Chamber of Commerce, it’s clear that these grants are vital. Vazquez notes how they not only assist in business growth but also contribute significantly to the community fabric that makes Long Island unique.

Joining the Community: Benefits Beyond Funding

The initiative also includes membership benefits; applicants receive a complimentary six-month membership to the Long Island Association, while grant recipients gain a year-long membership. This strategy promotes networking and business development, allowing entrepreneurs to leverage relationships with industry peers and access valuable resources.

Looking Ahead: What’s Next for Small Business on Long Island?

The revival of the L.O.C.A.L. grants marks a pivotal moment for small businesses in Long Island, reflecting a collective desire to ensure their prosperous future. As applications open, the excitement is palpable—new entrepreneurs are now encouraged to step forward and share their stories. The program encourages them to not just explore financial support but become part of a wider community committed to growth and development.

Andrew Rainone, Senior Vice President at Optimum, reiterates the importance of nurturing small businesses, viewing them as the driving force behind economic growth. Together, Optimum and the LIA Foundation are committed to enhancing opportunities and supporting local entrepreneurs as they forge their paths forward.

The Grant Application Process: Your Path to Success

Those interested in applying for the L.O.C.A.L. Small Business Grants can find information on the program’s website. With clearer criteria and expanded outreach efforts, there has never been a better time to seize this opportunity. Whether it’s crafting innovative solutions, creating jobs, or enhancing community quality of life, taking that leap could just change the course of your business.

In looking at the potential this program holds, it’s worth considering how your business could flourish with this vital support. The L.O.C.A.L. grants are more than just funding—they are a testament to community resilience and growth.

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10.28.2025

Transforming Workplaces: How AI Agent Adoption Surged by 119%

Update AI Adoption Soars in Small Businesses: The Salesforce-AWS Collaboration The recent collaboration between Salesforce and Amazon Web Services (AWS) has ushered in a new era of artificial intelligence (AI) in the workplace, particularly for small businesses looking to enhance operational efficiency and customer interactions. According to Salesforce's Agentic Enterprise Index, the utilization of AI agents surged by 119% in the first half of 2025. This startling growth indicates that AI is no longer a futuristic concept but a critical component in day-to-day business operations. Transformative Benefits of AI Agents Salesforce's partnership promises significant advancements through tools like Amazon Connect and AWS Clean Rooms, which streamline data access and ensure secure collaborations. For instance, small businesses can utilize Salesforce’s Data 360 feature to easily tap into their data, leading to quicker decision-making and enhanced customer service. As noted by Ryan Teeples, CTO of 1-800Accountant, AI agents can autonomously handle up to 70% of routine inquiries, freeing human agents to focus on more complex tasks. The Ripple Effect: Customer Experience Innovation The rapid adoption of AI agents has fundamentally transformed customer-facing experiences. Companies like Expedia Group have utilized Data 360 Clean Rooms to gain insights while maintaining data privacy, improving their marketing strategies significantly. With AI agents actively engaging customers, businesses are witnessing extended interactions and improved satisfaction rates. This shift reflects a growing trend where 87% of small to medium businesses now report AI as a game changer, underscoring its ability to streamline processes and elevate customer service. Challenges and Cautions Facing Small Businesses Despite the advantages, adopting AI tools isn't without challenges. Small business owners must navigate the complexities of technology implementation, which necessitates comprehensive training and understanding of evolving data governance practices. Security remains a top priority, as many fear that exposing sensitive data in the cloud could jeopardize customer trust. Moreover, initial costs associated with these advanced systems can be daunting, but streamlined procurement processes available through Salesforce's presence in the AWS Marketplace help mitigate these challenges. Looking Ahead: Integrating AI as a Growth Strategy As small businesses reflect on the profound impact of AI agents, those currently hesitant to adopt this technology face a risk of falling behind. In fact, evidence suggests that companies investing in AI experience significant returns, particularly in marketing optimization, operational efficiency, and enhanced customer relationships. By recognizing AI as a valuable asset rather than a hurdle, small businesses can position themselves better within competitive markets. Indeed, the future of work is moving rapidly towards automation and AI integration. As Salesforce's findings indicate, the companies that build a solid technological foundation today will be best positioned for the agent-led workplace of tomorrow. It's crucial that small business owners embrace this evolution, adapt to new technologies, and harness AI's full potential for sustainable growth.

10.27.2025

Microsoft's AI Tool Revolutionizes Customer Feedback into Actionable Insights

Update Transforming Customer Feedback with AI Innovation In an age where timely customer insights can make or break a business, Microsoft has unveiled a ground-breaking tool called the CX Observe Product Feedback Copilot. This innovative product is set to change the game for small businesses striving to keep pace with evolving customer sentiments. By leveraging artificial intelligence, this tool promises to transform scattered customer feedback into structured, actionable insights, making it easier for organizations to address customer needs effectively. Key Features of the CX Observe Product Feedback Copilot The CX Observe Product Feedback Copilot integrates advanced AI technologies to not only streamline the tedious feedback process but also enhance overall customer engagement strategies. With a prototype initially developed in Microsoft’s creativity hub, The Garage, this tool arose from a need recognized by product leaders like Amir and Yoav. The K-means clustering algorithm is at the heart of this tool, allowing it to categorize feedback efficiently—helping product teams identify common themes swiftly. According to Amir, seeing feedback themes prioritized by customer volume was a pivotal breakthrough. This clarity empowers product leaders to make informed decisions and effectively strategize their next moves. Small business owners stand to benefit significantly as they can now focus their resources on pressing customer pain points, thus optimizing their product development cycles and enhancing customer satisfaction. The Promise of Immediate Action The potential impacts of the CX Observe tool are profound. Small businesses, often overwhelmed by the sheer amount of feedback from diverse channels—such as surveys, support tickets, and social media—now have a streamlined method to cut through the noise. By transforming feedback into understandable narratives, businesses can respond with agility to customer needs and preferences, ultimately driving innovation and growth. The Challenges of Integration However, the integration of AI tools like the CX Observe Product Feedback Copilot does come with its hurdles. For many small business owners, the upfront investment in time and resources to adopt such technology can feel daunting. Training staff to interpret and utilize the tool’s insights effectively will also be crucial; a seamless transition from traditional feedback management methods to AI-powered analysis is necessary for maximizing benefits. Conclusion: An Edge in Customer Satisfaction With the spirit of innovation driving this change, the CX Observe Product Feedback Copilot symbolizes a significant leap forward for small businesses. Its ability to translate raw feedback into meaningful insights not only enhances the development process but also connects customer experiences to the overall product strategy. In a competitive market where customer satisfaction reigns supreme, adopting such forward-thinking tools could ultimately be the edge small businesses need to thrive.

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How Square and Grubhub Revolutionize Restaurant Ordering with Cash App Pay

Update Revolutionizing Order Management for RestaurantsIn a transformative step for the food service industry, Square and Grubhub have united to enhance the way small restaurants manage food orders. This partnership signals a major shift in operational efficiency, allowing restaurant owners to harness the capabilities of Square's point-of-sale (POS) system in real-time while utilizing Grubhub's vast delivery network. This streamlined integration represents a vital solution for culinary establishments striving to compete in an increasingly digitized market.Key Features that Simplify OperationsOne of the standout features of this integration is the capability for restaurants to handle all incoming orders through a single POS interface. By eliminating the need for multiple devices—previously necessary for managing online and delivery orders—this partnership not only declutters the working environment but also eases employee training. With a familiar interface, staff can quickly learn to manage all aspects of order tracking efficiently.Cash App Pay: Convenience Meets FlexibilityThe introduction of Cash App Pay represents another significant advancement, providing customers with a versatile payment option tailored for their convenience. As diners increasingly seek flexible payment solutions, the ability for them to use Cash App not only enhances their checkout experience but also opens doors for special promotions targeted specifically at Cash App users. Square's global head of sales and marketing, Nick Molnar, emphasizes this integration as a step towards creating a thriving commerce ecosystem that benefits both sellers and customers, enabling restaurants to concentrate on delivering quality cuisine while providing diners with more payment options.Challenges and ConsiderationsDespite the promising benefits, small business owners should consider potential challenges when adapting to this integrated system. The transition may necessitate staff training to familiarize them with new technologies and workflows. Moreover, the costs associated with system integration and modifications to menus may impact profit margins, making thorough cost-benefit analysis crucial ahead of the switch. Balancing operational efficiency with new customer acquisition through Grubhub must remain a top priority as businesses grow.A Future-Ready Move for Small BusinessesThis collaboration not only aims to empower restaurant owners by reducing operational complexities and enhancing sales through immediate payment capabilities but also showcases Block's commitment to developing innovative solutions tailored to the unique needs of small businesses. The enhanced capabilities offered through this partnership can be transformative, enabling restaurants to improve service quality and streamline processes. In an industry where time is often of the essence, the ability to manage both online and in-house orders from a single dashboard stands to vastly improve customer satisfaction.Conclusion: An Essential Evolution for a Competitive MarketAs the food industry's business landscape continues evolving, adaptations like those from Square and Grubhub are essential. They reflect a growing trend emphasizing efficiency, customer satisfaction, and innovation in response to consumer demand. By leveraging such technologies, restaurants can not only enhance their internal operations but also attract a broader audience, creating ample opportunity for growth and resilience in today’s competitive food market.

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